Terms and Conditions
CAROUSEL PRIVACY POLICY
Jul 22, 2025
CAROUSEL PRIVACY POLICY
Effective Date: July 22, 2025
Carousel Technologies Inc. (“Carousel”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services — including our website, platform, forms, and any communication tools such as SMS or email.
By using Carousel, including submitting an application or interacting with our platform, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information
Name, address, email, phone number, date of birth, and identification documents
b. Application & Financial Information
Data submitted through workflows (e.g., KYC, bank information, employment or income data, credit reports)
c. Technical & Usage Data
IP address, browser type, session behavior, device info
d. Communications
SMS messages, emails, and other correspondence with Carousel
2. How We Use Your Information
We use your information to:
Operate and provide our services
Process and verify your application
Communicate with you about your application or status updates
Send you transactional SMS messages (e.g., one-time passcodes, verification updates)
Improve security and performance of our platform
Fulfill legal or regulatory requirements
3. SMS Communications (Consent and Compliance)
a. How You Consent
Users opt in to receive SMS messages via our secure application portal, such as:
https://staging.apply.oncarousel.com/v2/application?domain=https://plaid.com
Step 1 – Phone Entry: Users enter their phone number.
Step 2 – Call-to-Action: A “Get Verification Code” button appears.
Step 3 – Notice: Beneath the button, we display the following text:
“By providing your number, you agree to receive transactional texts from Carousel (e.g., status updates, codes). Msg & data rates may apply. Reply STOP to opt out.”
Step 4 – Access to Terms: We link to our Terms & Conditions and this Privacy Policy in the page footer.
b. Message Purpose
All SMS messages are strictly transactional. They include:
One-time passcodes for login or verification
Status updates on your application
Reminders or follow-ups you trigger during the process
We do not send marketing messages or use purchased phone numbers.
c. Message Frequency & Opt-Out
Frequency is determined by your activity
Message and data rates may apply
To opt out, reply STOP at any time
To get help, reply HELP or contact privacy@oncarousel.com
d. Messaging Provider
We use Twilio to send all SMS messages. Twilio ensures delivery in compliance with U.S. A2P messaging regulations.
4. Sharing Your Information
Carousel does not sell or rent your personal information.
We only share data with:
Service providers that enable our platform (e.g., identity verification, financial data, SMS providers)
Business partners that you apply to through our service (e.g. leasing providers)
Government authorities, if legally required to do so
All third parties are contractually obligated to safeguard your data.
5. Data Security
We maintain industry-standard security including:
End-to-end encryption
Role-based access control
Secure cloud storage
Regular audits and compliance reviews
Your data is protected from unauthorized access, use, or disclosure.
6. Data Retention
We retain personal information only as long as necessary to:
Deliver services
Fulfill regulatory or legal requirements
Resolve disputes and enforce agreements
When your data is no longer needed, we delete it securely.
7. Your Rights
You have the right to:
Access a copy of your personal data
Correct inaccurate or incomplete data
Delete your data, when legally permitted
Withdraw SMS messaging consent at any time
To exercise your rights, email us at privacy@oncarousel.com.
8. Children’s Privacy
Carousel does not knowingly collect or process data from children under the age of 18. If we learn we’ve collected personal data from a child, we will delete it immediately.
9. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted to this page and reflected by a revised effective date. For major changes, we may notify you directly via email or in-app message.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Carousel Technologies Inc.
5201 rue buchan, Montreal, Canada
Email: privacy@oncarousel.com