HATCH SOFTWARE TERMS AND CONDITIONS

Effective Date: May 2025

These Terms and Conditions ("Agreement") are entered into between Hatch Technologies Inc. ("Hatch") and the Customer (defined below). By accessing or using Hatch's services, you agree to be bound by the terms of this Agreement. If you do not agree, do not access or use the Services.

1. DEFINITIONS

"Customer" means any person or entity that creates a Workspace or accesses Hatch Services.

"Applicant" means any person who submits personal and financial information through the Hatch Point-of-Service (PoS) interface.

"Workspace Owner" means a Customer who uses Hatch to collect data from Applicants for internal evaluation or operational purposes.

"Services" means Hatch's software products, Point-of-Service interfaces, portals, APIs, dashboards, and related functionalities.

"Data" means all information submitted through the Services, including but not limited to personal identification information, KYC documents, financial data, and credit information.

"PoS" (Point of Service) means the web or app-based interface where Applicants submit required information to Workspace Owners through Hatch.

"Confidential Information" means all non-public, sensitive, or proprietary information disclosed by either party in connection with the Services.

"User" means any authorized user of the Services, including both Workspace Owners and Applicants.

2. USE OF SERVICES

2.1 Service Access: Hatch provides a unified interface for Workspace Owners to collect information from Applicants. Applicants access the PoS to submit data, which is made available to Workspace Owners via secure channels.

2.2 No Financial Obligation to Applicants: Applicants are not charged by Hatch for use of the PoS. Hatch does not offer credit, loans, or financial advice.

2.3 Customer Responsibilities:

• Workspace Owners are responsible for securing appropriate consent from Applicants.

• Applicants must provide accurate and lawful information.

• Both Workspace Owners and Applicants agree to use the Services in compliance with this Agreement.

3. DATA PRIVACY AND SECURITY

3.1 Data Collected: Hatch collects the following data through the PoS interface:

• Personally identifiable information (e.g., name, address, DOB)

• KYC documents (e.g., government IDs, utility bills)

• Financial data (e.g., bank account details, transaction history)

• Credit information (e.g., credit reports, scores)

3.2 How Data is Collected:

• Direct user input via the PoS

• API integrations with banking, credit, or identity verification platforms

• Documents uploaded by Applicants

3.3 Purpose of Collection:

• To transmit accurate and secure information to Workspace Owners

• To facilitate workflows that depend on banking, credit, or identity data

3.4 Data Usage and Storage:

• Hatch does not use submitted data for marketing, resale, or profiling

• Data is stored using industry-standard encryption

• Access to personal data is restricted to personnel on a need-to-know basis only

3.5 Data Retention and Deletion:

• Data is retained for as long as necessary to provide Services

• Applicants may request deletion of their data, subject to Workspace Owner’s obligations

3.6 User Rights:

• Applicants may request access to, correction of, or deletion of their data

• Workspace Owners must respond to data subject requests in accordance with applicable obligations

4. MESSAGING AND COMMUNICATION

4.1 Consent to Communication: By using the Services, Applicants and Workspace Owners consent to receive communications via email, SMS, or in-app notifications regarding:

• Account activity

• Application status

• Requests for additional documentation

4.2 Automated Messages: Some communications may be automated and triggered by system activity (e.g., incomplete applications).

4.3 Opt-Out: Users may opt out of non-essential communications at any time via account settings or provided opt-out links. However, transactional communications (e.g., identity verification, critical updates) are essential to the operation of the service.

5. ROLE OF HATCH

• Hatch is a technology platform that facilitates the collection and secure transfer of data.

• Hatch does not evaluate applications, make credit decisions, or guarantee outcomes.

• Hatch does not assume responsibility for how Workspace Owners use Applicant data once received.

6. LIMITATION OF LIABILITY

6.1 No Warranty: Services are provided “as-is” without warranties of any kind. Hatch disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

6.2 No Liability for Decisions: Hatch shall not be liable for:

• Workspace Owner decisions or actions

• Financial or legal outcomes based on data submitted via the Services

• Errors, omissions, or delays caused by third-party APIs or integrations

6.3 Cap on Damages: To the maximum extent permitted by law, Hatch’s liability shall not exceed $100 CAD or the amount paid by the Customer for the Services in the preceding 6 months (whichever is greater).

7. INTELLECTUAL PROPERTY

All rights, title, and interest in the Services, including all software, content, and underlying technologies, remain the exclusive property of Hatch.

8. TERMINATION

Hatch may suspend or terminate access to Services if a Customer violates this Agreement or uses the Services for unlawful purposes. Users may discontinue use at any time.

9. CHANGES TO TERMS

Hatch may update these Terms at any time. Users will be notified of material changes via email or in-app notice. Continued use of the Services constitutes acceptance of the revised Terms.

10. CONTACT INFORMATION

For questions about this Agreement or to exercise your data rights, please contact: Hatch legal@hatchlabs.app

By using Hatch’s Services, you agree to these Terms and Conditions.